Terms and Conditions live22 – Complete Platform Usage Guide

1 Acceptance of Terms and Conditions

Welcome to Live22, an online entertainment platform offering a wide range of games for players in Malaysia. This Terms and Conditions document ("Terms") governs your use of the live22.cx website, mobile app, and all related services provided by Live22 ("Platform").

By visiting, registering, or using our Platform in any way, you expressly agree to be bound by these Terms and all policies incorporated herein by reference, including our Privacy Policy and Responsible Gaming Policy. If you do not agree with any part of these Terms, you must cease using the Platform immediately.

These Terms take effect from the date you register an account or first use the Platform, whichever is earlier. Continued use of the Platform after any changes to these Terms are published will be deemed as acceptance of the revised terms.

2 Age Eligibility and Requirements

The live22 platform is open only to individuals who meet all of the following eligibility requirements:

• Aged 18 years and above or older as required by the laws of your local jurisdiction.
• Having full legal capacity to enter into a binding agreement.
• Not legally prohibited from participating in online gaming in the jurisdiction where you reside.
• Never closed an account due to self-exclusion or been banned from using a gaming platform.
• Acting on your own behalf and not as an agent or representative of any third party.

3 Account Registration and Identity Verification

3.1 One Account Per Player

Each player is only permitted to register and hold one account at Live22. Holding multiple accounts, whether under your own name or using another person's details, is a serious violation of these Terms. Live22 reserves the right to close all associated accounts and forfeit all balances and winnings held in those accounts without prior notice.

3.2 Registration Information

When registering an account, you are required to provide accurate, complete, and up-to-date information, including your full name, phone number, email address, and date of birth. Any false, misleading, or incomplete information may result in the suspension or closure of your account.

3.3 KYC Verification

Live22 implements a Know Your Customer (KYC) process as part of our commitment to platform security. Before your first withdrawal is processed, you are required to submit valid identity verification documents including:

• Valid Malaysian Identity Card (MyKad) or passport.
• Proof of current address such as a utility bill or bank statement dated within the last 3 months.
• Proof of ownership of the payment method used, if requested.

Submitted documents will be processed within 1–3 business days. live22 reserves the right to request additional documents at any time if deemed necessary for compliance purposes.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your account password and login details. Any activity that occurs in your account before you report unauthorised access to our support team is entirely your responsibility. live22 will never request your password via email, phone, or any other communication channel.

4 Depositing and Withdrawing Funds

4.1 Deposits

Live22 supports multiple deposit methods including FPX bank transfers to all major Malaysian banks (Maybank, CIMB, RHB, Public Bank, Hong Leong Bank, and others) as well as popular e-wallets. All deposits must be made from a financial account registered in your own name. live22 does not accept third-party deposits.

• Minimum deposit: RM10 per transaction.
• Maximum deposit: Depending on your payment method and account level.
• Deposits are typically credited to your account within minutes of a successful transaction.
• Live22 does not charge any processing fees for deposits; however, your bank or payment provider may apply their own charges.

4.2 Withdrawals

Withdrawal requests will be processed in accordance with the following guidelines:

• Minimum withdrawal: RM50 per transaction.
• Processing time: 1–24 business hours after KYC verification is completed.
• Withdrawals may only be made to a bank account or e-wallet registered under the same name as your live22 account.
• Any attempt to withdraw funds to a third-party account will be declined and may be subject to further investigation.
• Live22 reserves the right to place a hold on withdrawals that require additional security review.

4.3 Accepted Payment Methods

Live22 supports the following payment methods for deposits and withdrawals:

• Local bank transfer (FPX – all major Malaysian banks)
• Touch 'n Go eWallet
• GrabPay
• Additional payment methods as displayed in the platform's deposit section from time to time.

5 Bonus and Promotion Terms

5.1 Bonus Claims

Live22 offers a variety of bonuses and promotions to players from time to time, including welcome bonuses, reload bonuses, cashback offers, and special promotions. Each bonus is subject to specific terms and conditions stated on the relevant promotions page, which are to be read together with this section.

5.2 Rollover Requirements

All bonuses awarded are subject to rollover requirements before winnings derived from bonus funds can be withdrawn. The rollover requirement will be clearly stated for each promotion. For example, a bonus with a 30x rollover requirement means you must place wagers totalling 30 times the bonus value before a withdrawal is permitted.

• Rollovers must generally be completed within the time period specified for each promotion.
• Not all games contribute equally to rollover requirements. Please check the game contribution table in the relevant promotion terms.
• Unused bonuses or unfulfilled rollover requirements within the specified time period will expire automatically.

5.3 Bonus Abuse

Live22 takes any attempt to abuse the bonus system seriously. Activities considered bonus abuse include:

• Registering multiple accounts to claim bonuses more than once.
• Using betting strategies specifically designed to meet wagering requirements with unreasonably minimal risk.
• Colluding with other players to manipulate the bonus system.

6 Gaming Rules and Policies

6.1 Game Fairness

All games available on Live22 use a certified, independently tested Random Number Generator (RNG) to ensure every game outcome is random and fair. The result of each round, hand, or game is independent of previous outcomes and cannot be predicted or manipulated by any party.

6.2 Technical Failures

In the event of a technical disruption, software failure, or connectivity issue during a game session, Live22 will endeavour to restore the game to its original state based on system records. However, Live22 is not liable for any losses incurred due to technical failures on the player's end, such as internet outages or device malfunctions.

6.3 Invalid Bets

Live22 reserves the right to void any wagers suspected of being placed fraudulently, including those that exploit system vulnerabilities, software bugs, or technical errors. Winnings obtained through such means will not be paid out and the relevant account may be suspended pending investigation.

7 Accepted Player Conduct

As a live22 player, you agree to use the platform in a responsible and ethical manner. The following are strictly prohibited:

• Using automation software, bots, scripts, or other tools that enable gameplay without genuine human interaction.
• Attempting to bypass the platform's security measures or exploit any technical vulnerabilities.
• Engaging in fraud, hacking, cyberattacks, or any other illegal activity related to the use of the platform.
• Colluding with other players to manipulate games or betting outcomes.
• Using the platform for any money laundering or illegal financing activities.
• Sharing your account login details with others or allowing others to use your account.

Any violation of the above prohibitions may result in immediate account suspension or closure, forfeiture of all balances and winnings, and where applicable, appropriate legal action.

8 Account Closure and Suspension

8.1 Closure by Player

You may close your live22 account at any time by contacting our customer support team. Prior to closure, all outstanding bonus rollover requirements will be voided and any valid cash balance will be processed for withdrawal upon completion of KYC verification.

8.2 Closure by live22

Live22 reserves the right to suspend or close your account at any time, with or without prior notice, for reasons including:

• Violation of any part of these Terms and Conditions.
• Fraud, bonus abuse, or dishonest conduct.
• Failure to complete KYC verification requirements within the specified timeframe.
• Requests from law enforcement or regulatory authorities.
• Accounts that have been inactive for more than 12 consecutive months.

8.3 Self-Exclusion

Live22 supports players who wish to take a break from gaming. If you would like to temporarily or permanently exclude yourself from the platform, please contact our support team. Self-exclusion requests will be processed within 24 hours. During the self-exclusion period, your account will be suspended and you will not receive any promotional communications from us.

9 Privacy and Personal Data Protection

Live22 is committed to protecting the privacy and security of all players' personal data. The collection, processing, and storage of your personal data is carried out in accordance with our detailed Privacy Policy, which forms part of these Terms.

In summary, Live22:

• Collecting personal data solely for legitimate purposes related to the provision of platform services.
• Not sell, rent, or disclose your personal data to third parties for marketing purposes without your consent.
• Protecting your data using 256-bit SSL encryption and appropriate technical security measures.
• Retaining your data for as long as necessary to fulfil the purpose of collection or as required by law.

For more information on how we manage your personal data, please refer to Privacy Policy ours.

10 Limitation of Liability and Disclaimer

The live22 platform is provided "as is" without any warranties, express or implied. To the extent permitted by applicable law:

• Live22 does not guarantee that the platform will always be available, uninterrupted, or free from errors.
• Live22 is not liable for any indirect, incidental, special, or consequential losses arising from the use of the platform.
• Live22's maximum liability to you shall not exceed the total amount deposited within the 30 days preceding the claim.
• Live22 is not liable for any losses caused by circumstances beyond our reasonable control, including internet outages, power failures, or natural disasters.

11 Responsible Gaming

Live22 believes that gaming should be a source of fun and entertainment, not stress or financial hardship. We provide a range of tools and resources to help players maintain control over their gaming habits.

Available responsible gaming tools include:

• Deposit limit: Set daily, weekly, or monthly deposit limits according to your financial means.
• Loss limit: Set the maximum loss limit you are willing to bear within a given period.
• Session time limit: Control the amount of time you spend on the platform each day.
• Account pause: Take a temporary break from the platform for a period of your own choosing.
• Self-exclusion: The option to permanently exclude yourself from all live22 services.

If you are concerned about your gaming habits or those of someone you know, we encourage you to seek professional help. For more information, visit the Responsible Gaming ours.

12 Amendments to Terms and Governing Law

12.1 Amendments

Live22 reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Material changes will be communicated to players via their registered email or a notice displayed on the platform at least 7 days before taking effect, except where immediate changes are required.

Continued use of the Platform after any amendments take effect constitutes full acceptance of the revised terms. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest conditions.

12.2 Governing Law

These Terms are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation. If a resolution cannot be reached through negotiation, the dispute shall be referred to binding arbitration.

12.3 Severability

If any provision of these Terms is found to be invalid, void, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall continue in full force and effect.