At live22, great entertainment starts with responsible gaming. We provide a range of tools, guides, and support to ensure you stay in control while enjoying our platform.
Online gaming should be a fun source of entertainment — just like watching a movie or going out for lunch with friends. At live22, we understand that there is an important line between playing for enjoyment and playing that has begun to interfere with daily life.
That is why we invest in responsible gaming tools that you can use on your own, without having to speak to anyone or provide any reason. Control is in your hands — we simply make it available.
This page honestly explains the risks involved, the warning signs to watch for, the tools we provide, and where you can get help if you need it. This is not just legal text — it is our genuine commitment to the well-being of every live22 player.
Responsible gaming starts with one simple question: Am I playing for fun, or because I feel compelled to? If the answer is not "for fun", it may be time to take a break.
We do not just provide entertainment — we are committed to the well-being of every player on our platform.
All of the following tools can be activated directly through your account settings or by contacting the live22 support team. No questions, no judgement — just immediate action.
Set daily, weekly, or monthly deposit limits to ensure you never spend more than you can afford. Limits take effect immediately and can only be increased after a 7-day waiting period.
Set a daily session time limit so you do not unknowingly spend hours on the platform. The system will send a warning when the limit is approaching and automatically end the session when it is reached.
Need a short break? Activate cool-off mode for 24 hours, 7 days, or 30 days. During this period your account cannot be used to play — even if you change your mind midway.
The most serious option — exclude yourself from the live22 platform for 6 months, 1 year, 3 years, or permanently. Requests are processed within 24 hours and the account cannot be reopened before the period ends.
Set the maximum loss amount you are willing to accept in a day, week, or month. Once the limit is reached, the system will automatically block any new wagering until the period resets.
Enable in-platform notifications that remind you how long you have been playing and how much you have spent in the current session — so you stay aware and make clear-headed decisions.
Problem gambling rarely appears overnight — it usually develops gradually. Recognising the early warning signs is the most important first step. Review the list below honestly and with self-awareness.
Playing with money you cannot afford to lose – using rent money, bill payments, or daily necessities to fund gambling.
Chasing losses – continuing to play after losses in hopes of winning it back ("chasing losses").
Lying to loved ones – hiding the amount of time or money spent on gambling.
Using gaming as an escape — playing to escape problems, work stress, or feelings of sadness.
Unable to stop even when you want to — repeatedly planning to stop but never successfully doing so.
Neglecting responsibilities — work, family, or health beginning to suffer because time is consumed by gambling.
Borrowing money to gamble — borrowing from friends, family, or using a credit card specifically to fund gaming.
Answer the following questions honestly. If you answer "Yes" to two or more questions, we encourage you to contact our support team or seek professional help.
This assessment is not a medical diagnosis. It is an initial guide only. If you are concerned, please contact live22 support or one of the gambling help organisations listed below.
Using the control tools at live22 is simple and takes just a few minutes. Here are the steps:
Access your live22 account using your usual login credentials. All self-control tools are accessible after logging in.
Find the "Settings" or "Profile" menu at the top right corner of the platform. Select the "Responsible Gaming" or "Self-Control" section.
Select a deposit limit, time limit, temporary break, or self-exclusion based on your needs. Enter your desired limit value.
Confirm your selection via the verification email sent to your registered email address. Limits take effect immediately.
If you are facing difficulties or need immediate assistance, the live22 support team is available 24 hours a day via live chat.
Set a maximum deposit amount per week. Once the limit is reached, the system automatically rejects new deposits until the next week begins.
Receive a notification every 30 minutes, 1 hour, or 2 hours while playing to remind you of how much time has passed.
Take a full month's break. Your account will be temporarily locked and all promotional emails will be paused for the duration of the break.
The ultimate option for those who need a complete separation. The account is permanently closed and cannot be reopened under any circumstances.
All reductions (e.g. lowering a deposit limit) take effect immediately. Increases only take effect after a 7-day waiting period — this is a protective measure for your own benefit.
Important: The live22 platform is strictly for individuals aged 18 and above. If you suspect someone under 18 is using this platform, please contact us immediately at [email protected].
Live22 strictly enforces a minimum age requirement of 18 years. All new players are required to complete a thorough KYC verification process, including uploading a valid copy of their MyKad or passport to confirm their age before any deposit or wagering is permitted.
We also encourage parents and guardians to take the following steps to protect their children from accessing online gambling platforms:
If you or someone you know needs help with a gambling problem, there are support organisations you can reach out to. Live22 encourages all players to seek help without shame — it is a sign of strength, not weakness.
The Ministry of Health Malaysia provides a mental health helpline you can contact to be referred to counsellors and professional specialists.
A peer support group that helps individuals with gambling problems through a 12-step programme and voluntary group discussion sessions.
Our support team is trained to handle responsible gaming issues with empathy and without judgement. Contact us via live chat at any time.
Live22 delivers the best entertainment experience — with the assurance that your safety and well-being are always our top priority. Register today and play with peace of mind.